22. Troubleshooting
Problem
Possible cause
Possible solution
My phone isn’t
charging.
Charger and phone are
not properly connected.
Check connection
between charger and
phone/charger stand
and phone.
Charger is not properly
plugged in.
Make sure charger is
properly plugged into
wall outlet.
My phone isn’t
making/answering
calls.
Battery is not charged.
Charge the battery.
Poor signal strength
If you are indoors, move
toward a window.
Outside of service area.
Change locations until
the phone displays
service available.
I can’t listen to my
voice messages.
You don’t have voice
mail service.
Call your wireless
service provider.
You have not set up
your voice mailbox with
your service provider.
Call your wireless
service provider.
You have not saved your
voice mail number in
your phone.
See page 32.
The voice mail number
you have saved is
incorrect.
Call your wireless
service provider.
You have forgotten your
password or are entering
it incorrectly.
Call your wireless
service provider.
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My SMS messages
are not being
delivered.
You don’t have SMS
service.
Call your wireless
service provider.
I can’t successfully
tag a phone book
entry.
Excessive background
noise during the
recording process.
Find a quiet location
and try again.
Voice tag memory is
full.
Follow screen prompt to
erase an existing tag,
making room for new
voice tag.
Voice dialing will
not recognize my
voice.
Voice tag was recorded
by someone other than
yourself.
Re-record voice tag
using your voice.
Problem
Possible cause
Possible solution
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